Privacy Statement

privacy statement

CALDERDALE WELLBEING (HEALTHY MINDS) PRIVACY STATEMENT
This notice explains how we collect and use your personal information.
Calderdale Wellbeing (operating as Healthy Minds) is registered as a ‘data controller’ with the Information Commissioner’s Office under the Data Protection Act. Registration reference: ZA004695. You can find out more about the Data Protection Act, and your legal rights at https://ico.org.uk

We collect and process your information in order to provide services to you and for keeping you up to date with what we’re doing by newsletter and periodic email communications.

Personal information may be collected on paper or online forms, by phone, email or by a member of Healthy Minds staff. Generally, Healthy Minds requires minimal contact information only but, depending on the service or activity with which you are involved, we may request additional information from you such as wellbeing measures, evaluation and feedback. You do not have to provide additional information in order to access Healthy Minds’ services but it will help us if you do.

We may need additional information from you in order to provide a service: Money in Mind, for example, may involve supporting you on complex issues and may require you to volunteer detailed and sensitive information. It is your choice whether or not to provide such information but it may affect the service’s ability to support you.

We may not be able to provide you with a product or service unless we have enough information, or your permission to use that information.

We will only use your personal information for the purpose which we have stated when we collect it, and we will not collect unnecessary information about you. We will ensure your personal data is held securely and is not seen by anyone who should not see it.

We will not keep your information longer than it is needed. In some cases, the law states how long personal information should be kept. We will dispose of paper records or delete any electronic personal information in a secure and confidential way.

Where we need to pass your information, which may include sensitive or confidential information such as children’s data, financial data or health information, to other people and organisations that work with us to provide services, we will do so only with your prior explicit consent, or where we are required by law to do so – for example, where it is necessary for the prevention or detection of crime or to prevent risk of harm to an individual. We will endeavour to ensure wherever possible that appropriate steps have been taken by the recipient to protect personal information that is shared.

Emails
Please note that unless encrypted, email messages sent via the internet may not be secure and they could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send. If you email us we may keep a record of your contact and your email address and the email for our record-keeping of the transaction.

Using our websites
Healthy Minds operates three websites: www.healthymindscalderdale.co.uk, www.timeoutcalderdale.co.uk and www.mentalhealthmatters-calderdale.co.uk . Healthy Minds does not process personal information stored or captured through our sites, but the hosting provider collates information through “cookies”:
Cookies
Cookies are small text files that ‘remember’ bits of information from your visit to a website. This information is used to collect anonymous statistics about how many people have accessed the site, by what means (e.g. Google search) and how people use the site – for example, the pages viewed. The websites automatically generate a “cookie notice” that gives you more information. If you continue without changing your settings, we assume that you are happy with the use of cookies. However, you can change your cookie settings at any time. Our website hosting provider has set up a cookies opt-out: this is at the bottom of the page.

Rights for individuals under GDPR
The General Data Protection Regulation is effective from 25 May 2018 and includes the following rights:
The right to be informed
Forms we use to collect your personal information will include a Privacy Notice explaining:

What the information is for, and the lawful basis for processing it
Whether the information will be shared and with whom
How long the information will be kept for (retention)
Your rights including the right to complain

The right of access
You can request sight of the information that Healthy Minds holds about you.

The right to rectification
You have the right to request that we correct any incorrect or inaccurate information held on our systems, such as wrong addresses, incorrect spellings etc.

The right to be forgotten (or right to erasure)
As long as the data is not required for a legal or safeguarding purpose, you have the right for your entry to be deleted from our systems at any time.

The right to restrict processing
If you feel that we are acting upon incorrect or inaccurate information, you have the right to request that we restrict processing while we investigate your claim. This must be done and a decision made within a month. During this time no action or further processing can take place. Once a written decision is made and any inaccuracies documented and amended the processing can be re-commenced.

The right to data portability
You can request that we provide electronically-held data to you in a format that you can give to someone else (like another service). This only applies to data that is already held in a portable format. Healthy Minds does not process data in this way at present.

The right to object
You can complain if you feel that your data rights have been incorrectly handled or breached.

The right not to be subject to automated decision-making including profiling
Healthy Minds does not process data in this way but, if we were to, we must ensure that you provide explicit consent. You can request that a “human” make the decision and that the “automated” part is not utilised.

To exercise any of the above rights, or if you have any queries, please contact us on data@healthymindscalderdale or 01422 345154

Changes to this privacy notice
We will continually review and update this privacy notice to reflect changes in our services and feedback from service users, as well as to comply with the changes in the law.

Further information
Complaints about data protection or enquiries about this Privacy Notice should be sent to the
Chief Officer
Calderdale Wellbeing (Healthy Minds)
1 King Street
Halifax
HX1 1SR
Tel: 01422 345154
Email: data@healthymindscalderdale.co.uk